Please make sure you have read and understood the following articles 

📄 1.1 Support Contracts

📄 2.1.2 Support contracts

📄 1.2 Customer Care - methodology


0 0

Momentan sind keine Kommentare vorhanden.

um als erster einen Kommentar zu hinterlassen.

2. For a 'Business Starter' subscription, how many hours of work on a ticket necessitates an offer to be created and signed by the customer?
3. Who is responsible for monitoring incoming tickets?
4. In what time frame are tickets generally invoiced?
5. What must be included in the Project Manager's weekly report?
6. All tickets need to be resolved within the SLAs, regardless of their priority.
7. Non-compliance with pre-work approval leads to non-billable hours.
8. Support contracts are billed automatically and don't need to be checked.